At mumsthewordmaternity.com most products are kept in stock, rarely, when demand exceeds supply, additional timeframes may apply. Under such circumstances, customers will be informed and advised of the expected dispatch time frame. Alternate products or refund may be suggested if time frames are not suitable to our customer. Images provide a guide of colour and texture of items, however mumsthewordmaternity.com can not be responsible for variations in screen display as compared to the actual items since this is a limitation of available visual presentation technologies. Delivery times within Australia are within Seven (7) days by Australia Post. International postage times may vary up to three (3) weeks. Postage within Australia is $7.00, outside of Australia rates may vary according to weight.

Return Policy
mumsthewordmaternity.com is committed to providing our customers with quality goods at affordable prices. We will work with you to resolve your issues and respond quickly to all enquiries within 2 working days. We will accept returns within 14 days of delivery date and we will gladly replace the item/s or refund your money. If you are not completely satisfied with your purchase, contact us at sales@mumsthewordmaternity.com to discuss your return.

Only goods in their original packaging and in unspoiled - as new condition - will be accepted for returns when accompanied with a RMA (Return of Merchandise Authorization) number. The customer will be responsible for return shipping costs and shipping costs for replacement item/s unless the item/s are returned due to defect or damage prior to initial shipping.

Please Note: Only items that are in their original packaging and in new condition with RMA # (Return of Merchandise Authorization Number) will be accepted for returns and you will be responsible for shipping costs for returned items, unless items are damaged or defective and this cost will be refunded to you. Items returned after 14 days of delivery date will not be accepted. Items that are dirty, washed or used will not be accepted for refunds.

How to Make a Return
Before you can return items to mumsthewordmaternity.com, you will need a RMA (Return of Merchandise Authorization) number. Please contact our Customer Service Department by email at sales@mumsthewordmaternity.com to request an RMA number. Please note , RMA Request , in the subject line of your email. Our customer service representatives require the following information to process:

* Online Sale Order Number – received when making your purchase on-line.
* Product name and product number
* Reason for return? (Simple explanation will suffice)
* Specify whether you want to return for a replacement, exchange or refund

When you receive the RMA number, write the number and reason for the return on a slip of paper and include with the return package, then send the package to:

Mums The Word Maternity Online Sales

Shop 5, Masonic Centre
262 Old Northern Road
Castle Hill NSW 2154
Australia

Damaged or Defective Items
If you receive items that are damaged or defective, we will gladly replace items to you at no cost to you. Just contact our Customer Service Department by email at sales@mumsthewordmaternity.com and provide our customer service representatives with the order number, product name and product number of the items you wish to replace. Return garment to us and we will replace it and reimburse the postage costs to you.